At lock97, protecting the personal information of our Pakistani members is a core operational responsibility — not a formality. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own information as a lock97 member.
A plain-language summary of the most important privacy commitments lock97 makes to every member. The full legal text follows below.
lock97 operates the online gaming platform accessible at lock97.net. As a platform that processes personal and financial data of our members — predominantly players based in Pakistan — lock97 takes its data protection obligations seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by lock97.
This Policy applies to all personal data processed in connection with your registration, use of, or interaction with the lock97 platform, including our casino games, sports betting services, payment processing, promotional communications, and customer support channels.
Your agreement: By registering a lock97 account or using the lock97 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the lock97 platform.
This Policy should be read in conjunction with the lock97 Terms & Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.
lock97 collects the following categories of personal data from its members and prospective members:
⚠️ Sensitive Data Note: CNIC documents submitted for KYC verification constitute sensitive identity data. lock97 stores these documents using AES-256 encryption on access-restricted infrastructure. CNIC data is accessed only by authorised compliance personnel and is never shared with game studios, marketing partners, or any third party except as required by applicable law or regulatory instruction.
lock97 collects personal data through the following channels and mechanisms:
Information you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion. This is the primary source of identity and contact data on the lock97 platform.
Technical and behavioural data is collected automatically as you interact with the lock97 platform, including through cookies, server-side logging of game sessions, and payment gateway callbacks from JazzCash, EasyPaisa, and banking partners. This data is used for platform functionality, fraud prevention, and anonymised analytics.
Where permitted by applicable law, lock97 may receive supplementary identity or risk-related information from authorised third-party identity verification providers or fraud prevention databases, for the purposes of KYC compliance and AML screening. lock97 does not purchase personal data from data brokers for marketing purposes.
lock97 uses the personal data it collects for the following clearly defined purposes:
lock97 does not use personal data for automated decision-making that produces significant legal effects on members, except where required for AML compliance screening, in which case members retain the right to request human review of any automated decision.
lock97 processes personal data on the following legal bases, as referenced in the table in Section 4:
lock97 does not sell, rent, or commercially trade your personal data to any third party. We share personal data with third parties only in the following limited circumstances:
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay solely to the extent necessary to process your deposits and withdrawals. These partners are contractually bound to use your data only for payment processing purposes and are prohibited from using it for any other purpose.
lock97's game library is supplied by independent, licensed game studios. These studios receive only the minimum technical session data (anonymous player token and stake/outcome data) required for game delivery. They do not receive your identity, CNIC, contact information, or financial account details.
lock97 may use accredited third-party identity verification services to cross-check CNIC information submitted by members during the KYC process. These partners are contractually bound by strict data handling and confidentiality requirements.
lock97 is required by its international gaming licence obligations and applicable law to report certain information to regulatory bodies, financial intelligence units, and law enforcement authorities in cases of suspected money laundering, terrorist financing, fraud, or other criminal activity. Such disclosures are made strictly in accordance with applicable legal requirements.
Personal data may be disclosed to lock97's legal counsel, auditors, and other professional advisers where strictly necessary and subject to professional confidentiality obligations.
✅ Our Commitment: In every data sharing arrangement, lock97 applies data minimisation principles — sharing only the minimum data necessary for the specific purpose and ensuring all recipients are bound by contractual data protection obligations consistent with this Privacy Policy.
lock97 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or our gaming licence obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data is quarantined with restricted access pending secure deletion.
lock97 uses cookies and similar tracking technologies on the lock97.net platform. Cookies are small text files stored on your device that enable the platform to function correctly, remember your session, and collect anonymised usage data. lock97 uses the following categories of cookies:
These cookies are essential for the lock97 platform to function. They include session authentication tokens, CSRF protection tokens, and load balancing cookies. These cookies cannot be disabled without breaking core platform functionality. No personal data other than your session identifier is stored in these cookies.
These cookies remember your platform preferences — such as your preferred language and display settings — to provide you with a more personalised experience on lock97. They do not track your activity across other websites.
lock97 uses anonymised, first-party analytics to understand how the platform is used — including which games are most popular, where members encounter navigation difficulties, and how performance varies across devices and mobile network operators in Pakistan. This data is fully anonymised and aggregated; it cannot be used to identify individual members.
No advertising cookies: lock97 does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies on the lock97.net platform. Your browsing activity on lock97 is not shared with any advertising network or social platform.
You may manage cookie preferences through your browser's settings. Disabling strictly necessary cookies will prevent you from logging into your lock97 account. Disabling analytics cookies will not affect your ability to use the platform.
lock97 implements industry-standard technical and organisational security measures to protect member personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute security. Members are responsible for maintaining the security of their own account credentials and for notifying lock97 support immediately if they suspect unauthorised access to their account.
As a lock97 member, you hold the following rights in relation to your personal data. These rights may be subject to limitations where data processing is required for legal compliance or legitimate security purposes.
You have the right to request a copy of the personal data lock97 holds about you, together with information on how it is used and where it comes from.
You have the right to request correction of any personal data lock97 holds that is inaccurate or incomplete. Certain updates may require re-verification of your CNIC.
You may request deletion of your personal data where it is no longer necessary for its original purpose. This right is subject to mandatory retention obligations under AML and gaming regulations.
In certain circumstances, you may request that lock97 restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
You have the right to object to processing of your personal data where lock97 relies on legitimate interest as the legal basis, including for direct marketing communications.
Where lock97 processes your data based on your consent — such as promotional email communications — you may withdraw that consent at any time without affecting prior processing.
To exercise any of these rights, contact the lock97 data team via live chat or email at [email protected]. lock97 will acknowledge your request within 48 hours and provide a substantive response within 30 days. Complex requests may require an extension, in which case you will be notified.
The lock97 platform is strictly for adults aged 21 and above. lock97 does not knowingly collect personal data from persons under the age of 21. Mandatory CNIC-based identity verification is enforced at account registration to prevent underage access.
If lock97 becomes aware that personal data has been collected from a person under the age of 21, such data will be immediately and securely deleted and the associated account will be terminated. If you believe that a minor has registered an account on lock97 or that lock97 is in possession of personal data belonging to a minor, please contact lock97 support immediately.
🔞 21+ Strictly Enforced: lock97 operates a zero-tolerance policy on underage gambling. CNIC verification is mandatory before any real-money activity. Any attempt to circumvent age verification controls is a serious violation of lock97's Terms & Conditions and may be referred to relevant authorities.
lock97 operates under an international gaming licence and may use cloud infrastructure, game studio APIs, and payment processing services whose servers are located outside Pakistan. Where personal data is transferred internationally, lock97 ensures that appropriate safeguards are in place, which may include:
lock97 does not transfer CNIC identity documents or sensitive financial account data outside of encrypted, access-controlled storage environments. Technical gaming session data transferred to game studio servers is anonymised and does not contain identity-linked personal data.
lock97 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to members via a prominent notice on the lock97 platform and/or via email to the registered address on the member's account, with a minimum of 7 days' notice before the updated Policy takes effect.
The effective date at the top of this document reflects when the current version of this Privacy Policy took effect. The most current version of this Policy is always available at lock97.net/privacy-policy. We encourage members to review this Policy periodically to stay informed about how lock97 protects their personal data.
Continued use of the lock97 platform following the effective date of any update to this Privacy Policy constitutes acceptance of the updated Policy. Members who do not accept the updated Policy should close their account before the effective date of the update.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lock97, please contact the lock97 data team through the following channels:
lock97 aims to acknowledge all privacy-related queries within 48 hours and to provide a full substantive response within 30 days. For data subject rights requests that are complex or involve large volumes of data, an extension of up to an additional 30 days may apply, in which case you will be notified of the extension and its reason.
If you are not satisfied with lock97's response to a privacy concern, you may have the right to lodge a complaint with the data protection supervisory authority applicable in your jurisdiction.
This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions. © 2026 lock97. All rights reserved.
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