At lock97 we believe that gambling should be entertaining — nothing more, nothing less. For our Pakistani members, enjoyment only comes when it is safe. That is why lock97 has built a comprehensive suite of responsible gambling tools, enforces strict 21+ age verification on every account, and provides round-the-clock support for any member who feels their gaming is drifting out of balance.
Responsible gambling is not an afterthought at lock97 — it is designed into the platform from day one. Here is what that looks like in practice.
Requesting self-exclusion on lock97 is straightforward. If at any point you feel uncomfortable, our live chat agents — available 24/7 in both Urdu and English — can walk you through the process instantly. You do not need to give a reason, and there is absolutely no pressure or delay once the request is made.
Once a self-exclusion request is processed, it becomes active within a maximum of 72 hours. lock97 targets same-session activation for requests made via live chat. During the activation window, deposit processing is paused immediately.
Important: Permanent self-exclusion cannot be reversed. A minimum cooling-off period of 7 years applies before any reinstatement can be considered, and reinstatement is subject to full compliance review.
Navigate to lock97.net and sign in with your registered credentials. If you have forgotten your password, use the password reset option on the login page before proceeding.
Account Access RequiredOnce logged in, click your username in the top-right corner and select "Account Settings". Navigate to the "Responsible Gaming" tab in the left menu panel.
Settings PanelUnder the Self-Exclusion section, choose your preferred exclusion duration: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. Review the confirmation details carefully before proceeding.
Duration SelectionA one-time SMS code is sent to your registered Pakistani mobile number. Enter the code to confirm the self-exclusion request. This step prevents accidental or unauthorised exclusions.
SMS 2FA ConfirmationYou will receive an email and SMS confirmation. Your account will be suspended, all marketing communications will be stopped, and you will be logged out of any active session immediately.
Active ImmediatelyAll financial limits on lock97 are denominated in Pakistani Rupees (PKR) and apply across JazzCash, EasyPaisa, and all bank transfer payment methods.
* Increases to deposit or loss limits require a mandatory 7-day cooling-off period before taking effect. Reductions are applied instantly at all times.
Responsible gambling starts with self-awareness. The checklist on the right lists recognised warning signs that gambling may be becoming a problem. If you find yourself agreeing with several of these statements — honestly and genuinely — we strongly encourage you to reach out to the lock97 responsible gaming team or to activate one of the self-management tools available in your account settings.
There is no shame in asking for help. Our support team in Karachi, Lahore, Islamabad, and across Pakistan handles responsible gaming conversations with complete confidentiality and zero judgement. Whether you speak to us in Urdu or English, we are here to help — not to lecture.
✅ You are not alone. Problem gambling affects people from every background and income level. Recognising the signs early makes recovery significantly more manageable. lock97's support team is available 24/7 via live chat.
// Warning Sign Checklist
If you have checked 3 or more of the above, consider activating a cool-off period or contacting the lock97 responsible gaming team today. Early action makes a real difference.
Whether you want to set limits, request exclusion, or just talk to someone, lock97's responsible gaming support is accessible around the clock.
lock97 is committed to ensuring that no person under the age of 21 can access real-money gaming on the platform. Beyond our own CNIC verification controls, we strongly encourage parents and guardians across Pakistan to make use of device-level parental control software if they share computers, smartphones, or tablets with younger family members.
Parental control tools are available for both Android and iOS devices, as well as for Windows and macOS. These tools allow parents to block access to gambling-related websites at the device or router level, providing an additional layer of protection beyond lock97's own platform controls.
If you suspect that an underage person has registered on lock97 or has gained access to a family member's account, please contact lock97 support immediately via live chat. We take all such reports seriously and will investigate and act promptly. Any account found to belong to a person under 21 will be permanently closed and all funds returned per our compliance process.
Every new lock97 account requires submission of a valid Pakistani CNIC. Accounts without verified age documentation cannot deposit or access any real-money games.
We recommend enabling parental controls on shared family devices. Both Android (Google Family Link) and iOS (Screen Time) offer free, built-in tools to restrict gambling website access.
If you believe a minor is using a lock97 account — whether their own or a family member's — contact lock97 support via live chat immediately. All reports are handled with full confidentiality.
lock97 operates under international gaming authority oversight. As part of its licensing obligations, lock97 is required to maintain a comprehensive responsible gaming programme that meets or exceeds the standards set by internationally recognised gaming regulatory bodies. These standards include mandatory player protection tools, age verification requirements, AML screening, and ongoing monitoring for at-risk gaming behaviour.
Responsible gaming regulations set by international gaming authorities typically mandate that licensed operators provide players with tools to set financial limits, offer self-exclusion pathways, make responsible gaming information clearly accessible, and train customer support staff to identify and respond to signs of problem gambling. lock97 complies with all of these requirements as a condition of its operating licence.
lock97 also conducts periodic internal audits of its responsible gaming programme to ensure tools are functioning correctly, support staff are appropriately trained, and player protection measures remain effective. Audit findings inform continuous improvements to the programme — because responsible gaming at lock97 is not static; it evolves.
lock97's responsible gaming programme is reviewed annually against international best-practice benchmarks. Members with concerns about the adequacy of our player protection measures are encouraged to raise them directly with our compliance team via [email protected].
Set your limits before you play, keep gaming in its proper place, and enjoy everything lock97 has to offer — slots, live casino, cricket betting, and more — on your own terms.
🔞 21+ only. Gambling involves risk. If gambling stops being fun, our responsible gaming team is here 24/7.